Misha Mihaela Paraschivu

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Hi, I'm Misha Mihaela Paraschivu. Welcome to my profile!

Misha Mihaela Paraschivu's Bio:

Misha Mihaela Paraschivu's Experience:

• Network Engineer at Amazon

  April 2014 - June 2014

• TAC Engineer at Huawei

  May 2012 - March 2014

  The main responsibility is to provide high-level Customer Support for Huawei products to European customers and partners via the telephone and/or through e-mail and based and major goal is to solve complex network problems in the best way possible to ensure that the customers are always highly satisfied. - Work directly with highly knowledgeable customers or group of customers and provide technical expertise and guidance - Troubleshoot complicated hardware and software issues, replicate and document customer environments and network problems in the lab - Manage critical customer issues and facilitate communication between customers, escalation, and GTAC/RND - Develop technical specialties and prepare technology white papers on these areas - Keep up-to-date with new technology products in order to provide support as soon as they are launched in the market - Respect and fulfill the KPIs for the team, coach and train new staff.

• Senior Network Engineer at Direct One

  November 2008 - April 2012

  Responsible for National IP/MPLS NGN Backbone Network project with 60 POPs, provide design, vendor assessment, implementation and post-install high level O&M - Network planning, engineering and design (high level and low level) keeping in mind the MEF Ethernet Services and the CDN project; - Network roll-out, inventory, operations and maintenance; - Insure timely technical and operational pre-Sales and post-Sales support; - Configures, tests, and maintains LAN/WAN equipments and related services; - Create and maintain comprehensive documentation for all implemented networks; - Assist in preparation of proposals and solution presentations; - Monitors reliability of network infrastructure and operating systems on multiple platforms; Major contributions are: - Defining the backbone layout and design at Layer2 and Layer3 from a DWDM base; - Defining and documenting the services that the network can offer to the clients; - Maintaining a clear communication with the equipment vendors, across language and cultural barriers.

• Senior Network Engineer at GTS Telecom

  November 2007 - October 2008

  Design and implementation of IP network solutions to deliver customer requirements. - Pre-sales consulting for customers in cooperation with the Account Managers. - Collaborate with Backbone Engineers and Transmissions Engineers for accommodating new services and resource reservation. - Coordinate Field Engineers and NOC Engineers for the implementation of the circuits and equipment. - Maintaining relations with subcontractors and providers for delivering required solutions. - Provide Level 3 support for problems escalated from the NOC department. Major contributions are: - Finding the cost-effective and optimum solution for customer's needs. - Allocating human and physical resources for the implementations. - Configuring the equipments, both PE and CE. - Providing permanent feedback to the Account Manager about the progress of the work. - Providing support of the solution to NOC and Customer Support. - At GTS Telecom I did project management and I was always implicated in at least 10 projects at once.

• Data specialist at Euroweb Romania

  April 2007 - November 2007

  Analyses, isolate and solve complex fault IP network issues as well as contribute to corrective actions - Network equipments troubleshooting in order to investigate and solve customers' problems. - Maintain a permanent connection with key customers. - Coordinate Field Engineers for the implementation of the circuits and equipments. - Provide 2th line support for delivered architecture and on-call Duty Support 24/7 - Provide training and support for 1nd line engineers. - Contribute to the IP design process, technical improvement to ensure the network high availability. - Identifies, diagnoses, and resolves network problems.

• Hardware Tester Engineer at Romtelecom SA

  August 2006 - April 2007

  Assess new technologies and service architectures and provide feedback and recommendations - Create test cases for new equipments, applications and services and contribute to test plan execution. - Analyze and create requirements for the hardware that is necessary for various platforms. - Monitor commercial services and recommend upgrades and optimization solutions meant to ensure that SLA's are achieved. - Monitor, collect and analyze data from the network, acting for improving performance. - Low Level Design solutions - PE-CPE MPLS-VPN design and configuration for ROMTELECOM customer specific solutions.

• engineer at Evolva Telecom

  November 2005 - July 2006

  -Provide technical support by phone Incident Management -On-call Duty Support Answer and record all the requests regarding the functionality of Internet -,Problem resolution -Support for Network Maintenance -Network equipments troubleshooting in order to investigate and solve customers problems -Maintain a permanent connection with customers

• Junior System Administrator at Deck Internet

  July 2005 - September 2005

  To deal with clients, to help them using the computer , to manage the inventory, to resolve the computer and networks problem

• PC Assistant EU at Flamingo Computers

  February 2005 - July 2005

  -Incident Management -On-call Duty Support Problem resolution - Answer and record all the requests regarding the functionality of pcs -Maintain a permanent connection with customers

• Network Engineer at Google

  July 2014

Misha Mihaela Paraschivu's Education:

• Universitatea Tehnica ,,Gh. Asachi" din Iasi

  2002 – 2004

• Roman Voda

  1995 – 1999